• Home
  • /
  • IT support & Helpdesk

IT support L1, L2, L3 & Help desk

We operate a monitoring centre with an IT Helpdesk. We are ready to provide our customers with IT support in the shortest possible time.

We guarantee availability and substitutability of IT technicians in our team. Most of our interventions are carried out via secure remote connection and more than 80% of them are solved on the day of reporting the request (incident).

You can report your requests by phone, email or via the Help desk portal.

We provide IT support for:

We provide IT support (L1, L2 & L3) for various types of clients. From the very small to large multinational corporations. Different types of clients have different ideas and requirements.

Our specialty is supporting Czech branches of foreign companies, which very often do not have local IT departments. Typically, we provide support to the parent IT team and very often the scope of cooperation extends to the support of local users.

IT Support L1, L2 & L3

We guarantee availability of IT support

We guarantee our services with a SLA (Service Level Agreement) contract. We have set clear rules and penalties with our customers.

Fast response time

Each customer has a signed contract with us (electronically, of course), where the rules are clearly defined. However, we can handle most requests much faster.

Control on expenditure

Our customers have the possibility to "cap" their monthly expenses and any further request is then subject to the approval of the responsible person on the client side

Reporting included in the service price

Every month our customers receive a report with all the details.

You only pay for what you use

We have a pay-as-go model, you only pay for the services you use with a minimum monthly fee guaranteed by SLA. SLA 4BD (4 working days) is always FREE, the only condition is signing a framework contract.

We will introduce an efficient and accessible Help Desk

  • Analysis and audit of the current situation
  • Proposal of changes using best practices
  • Deployment without painful impact on the company's operations
  • 3 month trial period with evaluation
  • Ongoing monitoring of needs included in the price of the service

ICT-GROUP a reliable Microsoft partner in the world of ICT

Do you need fine-tuned IT to support your business or just need help with a specific technology?

We can supplement your IT department with technicians with the necessary competencies or provide complete outsourced IT management including IT support.

We specialize in cloud solutions, cybersecurity including IT technology delivery and service.

Lenka will help you in every situation

Group 397

Lenka Krutinová

Managing director | ICT-GROUP

Chat with an IT Expert

ICT-GROUP provides lightning-fast IT support with a team of elite IT professionals your business can rely on. Whether you're working remotely or on-site, ICT-GROUP provides real-time troubleshooting, device-level, application-level, network-level security, and comprehensive IT management for a low monthly cost.

Don't you like forms? Call  777 800 167 or email sales@ict-group.cz. We will get back to you within 24 hours, but very likely much sooner.