IT support L1, L2, L3 & Helpdesk for global ICT providers
We will ensure the availability of IT support for your customers in the Czech Republic.
We have been cooperating with Global ICT providers for more than 8 years.
We typically provide FSE (Field Service Engineer) services in dispatch mode with SLA guarantee. For some clients we operate in FTE (Full time engineer) mode.
In our team we guarantee availability and substitutability of IT engineers.
IT support with guaranteed availability
We guarantee our services with a SLA (Service Level Agreement) contract. We have set clear rules and penalties with our customers.
We guarantee SLA compliance and reliability of our technicians.
We always offer services at BAFO (Best and final offer) prices.
We have an extensive team of engineers capable of covering L1, L2 or L3 services.
How does IT support work for global ICT providers?
To create a quote, we will need the following information from you: customer location, type of support and required competencies (L1, L2, L3) and SLA definition (SBD, NBD, 3NBD).
Approval of the request and signing of the contract
Cooperation with Global ICT providers is possible only on the basis of a concluded framework agreement.
Routine operation of the service including reporting
Every month our customers receive a report with all the details.
Affordable and efficient Help Desk
- Confirmation of receipt of request within 30 minutes
- Proactive intervention planning, including end customer contact
- SLA Prague location - SBD4H, SBD, NBD, 3NBD
- Within the SLA we can also provide a backup technician
ICT-GROUP a reliable Microsoft partner in the world of ICT
Do you need fine-tuned IT to support your business or just need help with a specific technology?
We can supplement your IT department with technicians with the necessary competencies or provide complete outsourced IT management including IT support.
We specialize in cloud solutions, cybersecurity including IT technology delivery and service.
Lenka will help you in every situation