IT support L1, L2, L3 & Helpdesk for global ICT providers

We will ensure the availability of IT support for your customers in the Czech Republic.

We have been cooperating with Global ICT providers for more than 8 years.

We typically provide FSE (Field Service Engineer) services in dispatch mode with SLA guarantee. For some clients we operate in FTE (Full time engineer) mode.

In our team we guarantee availability and substitutability of IT engineers.

IT support with guaranteed availability

We guarantee our services with a SLA (Service Level Agreement) contract. We have set clear rules and penalties with our customers.

Great reaction

We guarantee SLA compliance and reliability of our technicians.


We always offer services at BAFO (Best and final offer) prices.

Experienced team

We have an extensive team of engineers capable of covering L1, L2 or L3 services.

How does IT support work for global ICT providers?

Step 1

Your inquiry

To create a quote, we will need the following information from you: customer location, type of support and required competencies (L1, L2, L3) and SLA definition (SBD, NBD, 3NBD).

Step 2

Approval of the request and signing of the contract

Cooperation with Global ICT providers is possible only on the basis of a concluded framework agreement.

Step 3

Routine operation of the service including reporting

Every month our customers receive a report with all the details.

Affordable and efficient Help Desk

  • Confirmation of receipt of request within 30 minutes
  • Proactive intervention planning, including end customer contact
  • Reporting
  • SLA Prague location - SBD4H, SBD, NBD, 3NBD
  • Within the SLA we can also provide a backup technician

ICT-GROUP a reliable Microsoft partner in the world of ICT

Do you need fine-tuned IT to support your business or just need help with a specific technology?

We can supplement your IT department with technicians with the necessary competencies or provide complete outsourced IT management including IT support.

We specialize in cloud solutions, cybersecurity including IT technology delivery and service.

Lenka will help you in every situation

Group 397

Lenka Krutinová

Managing director | ICT-GROUP

Chat with an IT Expert

ICT-GROUP provides lightning-fast IT support with a team of elite IT professionals your business can rely on. Whether you're working remotely or on-site, ICT-GROUP provides real-time troubleshooting, device-level, application-level, network-level security, and comprehensive IT management for a low monthly cost.

Don't you like forms? Call  777 800 167 or email We will get back to you within 24 hours, but very likely much sooner.