IT support L1, L2, L3 & Helpdesk for companies and corporations
We will ensure the availability of IT support for your staff, IT department or parent IT department that needs IT support at your branch.
We have been working with larger companies or corporations for over 15 years. In some scenarios we act as a backup in case your IT is sick/vacation. In others, we provide support for employees and very often act as L2 or L3 support for the IT department.
We guarantee the availability and interchangeability of IT technicians on our team. Most of our interventions are carried out via secure remote connection and more than 80% of them are resolved on the day the request (incident) is reported.
IT support with guaranteed availability
We guarantee our services with a SLA (Service Level Agreement) contract. We have set clear rules and penalties with our customers.
Quick reaction
response time
Every customer has a signed contract with us, where the rules are clearly defined. However, we can handle most requests much faster.
Control over expenditure
Our customers can "cap" their monthly expenses. We also have a pay-as-go model, you only pay for the services you use with a minimum monthly fee guaranteed by SLA.
Experienced team
administrators
A team of experienced administrators will be at your disposal. Most of our colleagues have over 15 years of experience in the IT world, but we have some young blood on the team.
How does IT support for companies and corporations work?
Step 1
Free initial analysis / audit
During the initial analysis, we will find out your needs and habits and tailor the service to your exact needs. The result will be a framework contract without any obligations.
Step 2
Trial period
During the first 2-3 months we will set up our cooperation to suit both parties. All without any obligations or risks on your side.
Step 3
Routine operation of the service including reporting
Every month our customers receive a report with all the details.
We will introduce an efficient and accessible Help Desk
- Analysis and audit of the current situation
- Proposal of changes using best practices
- Deployment without painful impact on the company's operations
- 3 month trial period with evaluation
- Ongoing monitoring of needs included in the price of the service
ICT-GROUP a reliable Microsoft partner in the world of ICT
Do you need fine-tuned IT to support your business or just need help with a specific technology?
We can supplement your IT department with technicians with the necessary competencies or provide complete outsourced IT management including IT support.
We specialize in cloud solutions, cybersecurity including IT technology delivery and service.
Lenka will help you in every situation
