IT Support L2, L3 & Help Desk for IT Administrators
We will ensure the availability of IT support for your IT Administrators.
We will be available whenever you need advice or assistance.
We have been working with IT Administrators for over 15 years. In some scenarios we act as a backup in case your IT is sick/vacation.
We guarantee the availability and interchangeability of IT technicians in our team. Most of our interventions are done via secure remote connection and more than 80% of them are resolved on the day the request (incident) is reported.
IT support with guaranteed availability
We guarantee our services with a SLA (Service Level Agreement) contract. We have set clear rules and penalties with our customers.
Every customer has a signed contract with us, where the rules are clearly defined. However, we can handle most requests much faster.
Control over expenditure
Our customers can "cap" their monthly expenses. We also have a pay-as-go model, you only pay for the services you use with a minimum monthly fee guaranteed by SLA.
A team of experienced administrators will be at your disposal. Most of our colleagues have over 15 years of experience in the IT world, but we have some young blood on the team.
How does IT support work for IT Administrators ?
Free initial analysis / audit
During the initial analysis, we will find out your needs and habits and tailor the service to your exact needs. The result will be a framework contract without any obligations.
During the first 2-3 months we will set up our cooperation to suit both parties. All without any obligations or risks on your side.
Routine operation of the service including reporting
Every month our customers receive a report with all the details.
We will provide effective and affordable help for your Administrators
- Analysis and audit of the current situation
- Proposal of changes using best practices
- 3 month trial period with evaluation
- Ongoing monitoring of needs included in the price of the service
ICT-GROUP a reliable Microsoft partner in the world of ICT
Do you need fine-tuned IT to support your business or just need help with a specific technology?
We can supplement your IT department with technicians with the necessary competencies or provide complete outsourced IT management including IT support.
We specialize in cloud solutions, cybersecurity including IT technology delivery and service.
Lenka will help you in every situation