Proactive IT monitoring [RMM]

Our monitoring is fully automated. We continuously monitor the operation of your IT infrastructure, including application monitoring and backups.

We proactively monitor thresholds for monitored parameters and automatically trigger actions and processes that resolve most issues.

IT infrastructure monitoring is thus carried out 24x7.

Automation allows us to deliver this service to any company, regardless of size

Always up-to-date overview
on the state of IT

Every customer has a signed contract with us, where the rules are clearly defined. However, we can handle most requests much faster.

Automated alerts
on problems

Our customers can "cap" their monthly expenses. We also have a pay-as-go model, you only pay for the services you use with a minimum monthly fee guaranteed by SLA.

Prevention of problems
and outages

A team of experienced administrators will be at your disposal. Most of our colleagues have over 15 years of experience in the IT world, but we have some young blood on the team.

How does proactive monitoring work?

Step 1

Initial analysis of current status / free audit

During the initial analysis, we determine the current state of your infrastructure, your needs and habits and tailor the service to your exact needs.

Step 2

Deployment of proactive monitoring

We deploy monitoring on all or part of the infrastructure, define thresholds and dependencies.

Step 3

Tuning proactive monitoring

During the first month, we will fine-tune the way and type of notifications, including reporting.

Our proactive monitoring - NinjaOne

  • We use the NinjaOne platform to monitor more than a thousand active devices.
  • It monitors servers, active elements, as well as end stations.
  • All processes are fully automated.
  • We are able to react very quickly to log4j security incidents and deploy patches to monitored devices in an automated way.

ICT-GROUP a reliable Microsoft partner in the world of ICT

Do you need fine-tuned IT to support your business or just need help with a specific technology?

We can supplement your IT department with technicians with the necessary competencies or provide complete outsourced IT management including IT support.

We specialize in cloud solutions, cybersecurity including IT technology delivery and service.

Lenka will help you in every situation

Group 397

Lenka Krutinová

Managing director | ICT-GROUP

Chat with an IT Expert

ICT-GROUP provides lightning-fast IT support with a team of elite IT professionals your business can rely on. Whether you're working remotely or on-site, ICT-GROUP provides real-time troubleshooting, device-level, application-level, network-level security, and comprehensive IT management for a low monthly cost.

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