IT OUTSOURCING
Our vision is to make secure, efficient and innovative IT available to every business.
Our clients include small businesses (SMB) as well as large corporate customers. But of course, the service structure and needs vary depending on the size of the client.
We provide every company without distinction with quality and above all secure it services that reflect their needs, including clear and predictable pricing.
Within IT outsourcing we provide:
Service Desk with SLA guarantee
We guarantee availability of IT Support
We guarantee our services with a SLA (Service Level Agreement) contract. We have set clear rules and penalties with our customers.
Fast response time
Each customer has a signed contract with us (electronically, of course), where the rules are clearly defined. However, we can handle most requests much faster.
Control over expenditure
Our customers have the possibility to "cap" their monthly expenses and any further request is then subject to the approval of the responsible person on the client side
Reporting included in service price
Every month our customers receive a report with all the details.
You only pay for what you use
We have a pay-as-go model, you only pay for the services you use with a minimum monthly fee guaranteed by SLA. SLA 4BD (4 working days) is always FREE, the only condition is signing a framework contract.
We will implement an efficient and accessible IT service management system
- Analysis and audit of the current situation
- Proposal of changes using best practices
- Deployment without painful impact on the company's operations
- 3 month trial period with evaluation
- Ongoing monitoring of needs included in the price of the service
ICT-GROUP a reliable Microsoft partner in the world of ICT
Do you need fine-tuned IT to support your business or just need help with a specific technology?
We can supplement your IT department with technicians with the necessary competencies or provide complete outsourced IT management including IT support.
We specialize in cloud solutions, cybersecurity including IT technology delivery and service.
Lenka will help you in every situation
