IT outsourcing at a fixed price — calculate it yourself, right now
We take care of computers, servers, Microsoft 365 and security for a monthly price you know up front. You choose the support model: hourly, if you call a few times a year, or unlimited online support for a flat fee, if you want peace of mind. You work out the price yourself — without a call from a salesperson, because we don't have any. The owners are on projects, not in meeting rooms.
“We won't sell you hardware you don't need, and we won't bill you for every phone call. That's something we can put our names to with a clear conscience.”
Owners, ICT-GROUP
What IT outsourcing is
IT outsourcing means an external company runs your company IT as a whole — not one person on the phone, but a team. We take over computers and their updates, e-mail and Microsoft 365, servers or cloud, backups, account management for joiners and leavers, security monitoring and a helpdesk for your staff.
The difference from “a guy on the phone” isn't the price, it's cover and prevention. When one technician gets sick or leaves, your company isn't left without IT — and the server password isn't known to a single person. And because broken IT never pays us better than IT that simply runs, we do updates and backups before you notice they were needed.
- ✓ Computers, laptops, updates and antivirus
- ✓ Microsoft 365, e-mail, identities and access
- ✓ Servers and networks — in the cloud and on-premise
- ✓ Backups, including regular restore tests
- ✓ Security monitoring and incident response
- ✓ Helpdesk for staff and a monthly report
- × Developing your software
- × Managing production machinery and its control systems
- × Building websites or marketing
If you're looking to hire IT specialists into your own team (body-shopping), we don't do that. This is about taking the whole company IT off your plate. When somebody claims they do everything, ask which of it they actually do.
Work out your price in 3 minutes. Yourself.
Enter the number of people and devices and what you need covered. You'll see the monthly fee and the one-off setup right on the screen, with no meeting. The same numbers you'll get in the written quote; nothing changes along the way.
We won't push you into a flat fee — at smaller scopes hourly is usually cheaper and we'll tell you so. We offer it where it makes sense: automation and monitoring let us predict how much work an environment really takes, so we can afford to name a fixed number up front.
- 1–5 people€129/mo
- 6–20 people€209/mo
- 21–50 people€299/mo
- 50–100 people€429/mo
- 100+ people€499/mo
- • Hourly €59/h — you pay only when you call
- • Unlimited online support from €29 to €54 per user per month — call as much as you need
Optional: Microsoft 365 Business Premium licences €20 and unlimited M365 backup €4, both per user per month. The calculator itemises every line.
In-house IT person, hourly billing, or unlimited support
Three ways to keep company IT under control. Two of them you get from us and we'll help you choose — hourly as well as unlimited support for a flat fee. We push nobody into a flat fee; for a company that calls twice a year it would cost more than it's worth.
| In-house IT person | Hourly billing (we offer) | Unlimited support (we offer) | |
|---|---|---|---|
| What you pay | Salary plus payroll taxes runs well over €2,400 a month, plus equipment and training. It grows in steps — a second person is a second salary. | Base management from €209/mo (6–20 people) plus €59 per hour actually worked. | The same base plus €54 down to €29 per user per month by company size. You know the number for the whole year. |
| Predictability | The salary is certain, but cover and projects are paid on top. | The base is fixed, the hours vary. We'll estimate them from the state of your environment, but we can't guarantee them up front. | One number a month, whatever happens. The trade-off: in a quiet month you pay the same. |
| Prevention | Happens when there's time — so rarely. Not the person's fault, it's capacity. | Monitoring, updates and backups run automatically in the base — even if you pick hourly. We don't bill them by the hour. | The same, plus you call as often as you need without counting minutes. |
| When they're ill or leave | The company runs without IT. Often they're the only one who knows the access. | A team and shared documentation — one person's holiday isn't your problem. | The same. Response: we handle 90 % of requests within 30 minutes. |
| When it makes sense | When you have a working IT team and specific systems only they know. | When you call a few times a year. Most companies use 1–3 hours a month; below that hourly is cheaper and we'll say so. | When you call more than a couple of hours a month, or want one predictable line in the budget. |
Real market price bands and how to convert incomparable quotes into one number: right below.
How much does IT outsourcing cost in the Czech Republic? Real numbers, not “it depends”
Ask three IT companies for a quote and you get three offers: €37 an hour, a flat €490 a month, and “the price depends on scope, let's discuss it in a meeting”. All three look reasonable. And they cannot be compared. In this industry the price list is usually the outcome of a sales meeting — ours is public, and here we add the context of the whole market.
Why offers cannot be compared: three pricing models
You pay only for time worked. Fair for the smallest companies.
The catch: nobody tells you what a month will cost — and hourly billing rewards firefighting, not prevention.
A fixed monthly amount, whatever happens. Predictable, scales with the company.
The catch: a “flat fee” without a defined scope is just a word — two equal numbers can differ by half the work.
A low number on paper — you pay for watching, every actual fix is billed by the hour on top.
The catch: the trickiest model. Looks cheap, tends to be the most expensive.
Real price bands (Czech market, 2026)
Often enough for a company under five people. Same limits as an internal admin: one person, holidays, sick days — and prevention “when there is time”, meaning never.
Ours: €59/hour. For that money a senior engineer should show up, not a junior whose escalation path is “let me ask a colleague”.
The biggest spread — and fog — on the market. Our prices are public: the table by company size is above, next to the calculator.
- Microsoft 365 Business Premium licence€20/user/mo
- Unlimited Microsoft 365 backup€4/user/mo
- Support: unlimited, or hourly€59/h
This is exactly where offers differ. Most companies call for 1–3 hours a month; above that, the unlimited flat rate pays off.
Inventory, documentation, M365 audit, device enrollment, pilot, migration, training (details in the price list). An offer with no deployment = either the take-over won't happen, or it is hidden in a higher flat fee.
What a flat fee must include, so you compare like with like
Ask every vendor to put these seven things in writing:
- ✓ Monitoring that sees problems before your people do
- ✓ Updates for all devices, not just Windows
- ✓ Backups including a regular restore test
- ✓ Account management for joiners and leavers
- ✓ A helpdesk with a defined response time
- ✓ Security oversight
- ✓ A monthly summary of what was done
If any of these is missing, the offer is not cheaper — it is smaller.
How to compare three incomparable offers
Estimate hourly billing at 2 h per user per month; with “monitoring” fees get written confirmation of what is included, then add the interventions.
What you actually get for the money — the seven points above. A cheaper offer with half the content is not cheaper.
The question that separates professionals. The right answer: documentation and access are yours all along, hand-over is in the contract.
Price is, in the end, the second criterion. The first is whether your IT keeps working even when one particular person does not.
Because “IT outsourcing” is not one service. Under the same name you can buy an on-call hourly repair service or fully managed IT with monitoring, backups and security. Compare the content, not the label.
Both exist. Per user is more common today and fairer — one person has a laptop and a phone and you handle them as a single item. What matters most is that the unit is clearly defined in the contract.
Usually not — licences are a separate item (€20 per user/month for Business Premium). An offer that does not specify the licence type looks cheaper in comparison than it really is.
When IT outsourcing pays off — and when an in-house admin is better
Your IT guy has been with you for eight years. He knows every printer, every exception, every password. When something breaks, he fixes it. It works — for years. Then he takes a month off. And it turns out he is the only one who knows the server password. Almost every company that grew from ten to fifty people has lived through this moment. It is not that admin's fault — it is the normal consequence of the whole IT standing on one person.
Three situations where outsourcing pays off
When one person holds the whole IT. They do not have to be bad — on the contrary, they are usually excellent. But they are one. A holiday, an illness, a resignation: any of these means the company runs without IT.
When IT only gets attention once it stops working. Nobody runs updates, backups “probably happen”, accounts of former colleagues never get closed. Of the 262 companies that took our free audit, 151 — more than half — had at least one serious security finding. Not because their admins were bad. Because nobody had time for prevention.
When you are growing. Ten new people means ten laptops, ten sets of accounts, ten licences. With an internal admin the costs grow in jumps (a second person = a second salary); with outsourcing they grow per device.
The third way: your admin + an external team
In practice it is rarely either–or. Many companies around fifty people keep their internal admin and add an external team: the admin knows the operation, the people and the priorities, while the external team runs the routine — updates, monitoring, backups, security — and above all provides cover. The internal person stops being the single point of failure and, instead of firefighting, works on things that move the company forward. Nobody gets fired — and the server password is no longer known by one person only.
What happens to your data and access
The most common worry — and the right question. A serious provider documents admin access so the company can take it over at any time: passwords in a vault you can access too, and a contract with a clear hand-over procedure when the cooperation ends. You are the owner. Always. The red flag is the opposite: a provider (or an internal admin) who keeps the passwords “to themselves”.
Four myths that spoil the decision
The opposite — for the first time you get an inventory: what runs where, who has access to what, what happened when. You are losing control today if all of that lives in one person's head.
The other way round: a big company builds its own IT department, a small one cannot afford it — outsourcing exists precisely for companies from a few people to the low hundreds.
The first month, no. After a year they know it better than anyone before — because they have it documented, not memorised.
Everyone who manages your IT sees your data — including the internal admin. The difference is the contract, the NDA and the audit trail: with a serious provider you can trace who accessed what and when.
How long does the transition take? The inventory and access hand-over fill the first weeks; the full rhythm settles within two to three months — your people typically notice nothing (the whole process is described below in the take-over section). And you recognise working outsourcing by not noticing it at all: updates ran, the backup was verified, the leaver's account was closed the day they left.
When outsourcing doesn't pay off
We're writing this even though it argues against us. In three situations outsourcing won't help you, and it's fair to say so before we meet.
Two or more people in-house who know your specific systems. Breaking up a working team over a spreadsheet comparison makes no sense. At most it's worth adding what the team can't cover — security monitoring, for instance.
Laptops, Microsoft 365 and nothing else. Occasional service plus properly configured security is usually enough. A monthly fee would cost more than the value it brings.
You build your own software and IT is your craft. Then you need people inside, not a management supplier. That's a different profession, not a cheaper version of ours.
One more thing: outsourcing is not a way to get the same work for half the money. Anyone whose main promise is savings will save on things you can't see — until the day everyone sees them. If you recognised yourself in one of the three situations above, we've both saved time. Go through when outsourcing pays off and when an in-house admin is better and decide on the facts, not on us.
How taking over your IT works
The fear of switching is usually bigger than the reality. Nothing is flipped overnight — the new setup runs alongside the existing one until everything fits.
We find out what you have, what's missing and what's on fire. You get written findings and a plan with an order of steps — not a sales deck. You can start with the free online audit below.
We take over piece by piece, in parallel with the existing setup: monitoring, backups, accounts, endpoints. Your people keep working while we switch things over in the background.
Helpdesk for your staff, 90 % of requests within 30 minutes, a monthly report of what happened. We only get in touch when something changes for the worse.
Documentation, licences and access are yours and we hand them over. No vendor lock-in, no hostages. The only thing keeping you is that it works — our average partnership lasts 7 years.
What companies who did it say
“ICT-GROUP came with data, not assumptions. Instead of a purchase, we got an analysis.”
“What I value most is that they always explained clearly what was happening and why.”
“The partnership is built on combining independence with expert support.”
First find out where you stand. Free.
Before you decide who should run your IT, it helps to know what needs fixing. The online audit runs 13 security checks — leaked passwords on the dark web, Microsoft 365 configuration, DMARC, certificates. It takes 5 minutes, needs no meeting, and the report lands in your inbox. Of 262 companies that ran the audit, 151 had at least one serious finding.
Frequently asked questions about IT outsourcing
What is IT outsourcing and what does it include? ▼
An external company runs your whole company IT: computers and their updates, e-mail and Microsoft 365, servers and networks, backups, account management, security monitoring and a helpdesk for staff. With us the base covers running the environment, and you choose the support on top: hourly, or unlimited for a flat fee. Work beyond that scope (projects, office moves, a new branch) is handled separately and you know about it in advance.
How much does IT outsourcing cost? ▼
The price has two parts. A base management fee by company size: €129 a month for 1–5 people, €209 for 6–20, €299 for 21–50, €429 for 50–100 and €499 for 100+. On top you pick the support — hourly at €59/h, or unlimited online support at €54 down to €29 per user per month. A company of 8 therefore lands at €241 a month with hourly support, or €537 with unlimited. Optionally Microsoft 365 licences €20 and backup €4 per user. The online calculator gives the exact number for your company in a few minutes.
How long does taking over IT take? ▼
It depends on the size and state of the environment, typically weeks — not days, and not half a year. The key point is that nothing switches at once: monitoring, backups and accounts move over gradually, alongside the existing setup. Your people know about the transition but don't have to work differently because of it.
What if we have an in-house IT person? ▼
We don't replace anyone. A common model in companies around fifty people is an in-house person plus an external team: they know the operation, the people and the priorities, we hold the routine — updates, monitoring, backups, security — and above all provide cover. Your IT person stops being the single point of failure.
Do you work outside Prague? ▼
Yes, we manage clients across Czechia and Slovakia. The vast majority of work is done remotely — that's how we handle 90 % of requests within 30 minutes regardless of where you are. On-site visits for hardware are arranged in advance and itemised in the quote.
What happens if we want to leave? ▼
You get the documentation, the licences and all the access — they're yours, not ours. We don't use closed tools you can't walk away from. It sounds against our interest, but it works the other way round: our average partnership lasts 7 years precisely because nobody stays under duress.
Find out the price before you call anyone
The calculation takes three minutes and nobody will phone you about it. If the number makes sense, get in touch. If it doesn't, at least you know what to compare other quotes against. The choice is yours.
Prefer to talk? +420 774 884 485 · [email protected]