20 years in IT. 200+ clients. 7-year average partnership.
From a help-desk techie at the Czech Ministry of Foreign Affairs grew a company that understands businesses.
A rejected proposal became a company.
Roman was the last kid in his high-school class to get a computer at home. He caught up the hard way — reinstalling Windows about 170 times before it clicked. After university, he landed on a helpdesk at the Czech Ministry of Foreign Affairs. Cables, printers, moving people between desks.
In 2008, the Czech EU presidency was coming up. Roman pitched BlackBerry as the mobile platform — secure, remotely managed. Management said it wouldn't work. He quit, registered as a sole trader, entered the same tender — and won.
We ran the contract for six years. When the ministry decided to drop BlackBerry and offered us half the work, we said „no thanks." By then we had other clients, and we could see where our value was bigger.
Today we run two parallel tracks. Small and mid-sized companies (5–500 people) — where ZERO TOUCH IT replaces the need for an in-house IT person. And help for enterprise clients in the spots where their own teams hit a wall.
22 years in milestones.
Twenty-two years straight. No rebrand, no new owner, no "fresh start." One company ID, one name. Here's the history as it actually happened.
One laptop, one client, no plan to build anything big over the next 22 years.
From freelancer to a proper company. From hobby to business.
Six years working for the state. The reason we know today how IT behaves under pressure — and what genuinely secure environments look like.
SMBs — and the realization that added value is what matters.
Security clearance from the Czech National Security Authority (NBÚ), license number 001608 — we know how to handle classified information.
We learned that corporate is just a larger SMB with a different communication style.
Strategic decision: we focus on SMBs. 5–100 people, where professional vs. chaotic IT makes a daily difference.
Not instead of Microsoft — alongside it.
Microsoft 365 and Azure become our primary stack. Cloud-first, not cloud-only.
We sign Alpha Associates Ltd. in Zurich. Swiss financial sector = regulatory environment, audit trail, ISO-ready. Later, acquisition follows — Alpha becomes part of Amundi, the European asset manager.
A few things gave us a hard time — but only once.
What a script can do, a script does. People handle what scripts can't.
A new iteration of what we do: maximum automation, minimum human touch, always secure.
ZERO TOUCH IT isn't Windows-only.
Junior IT support at the start. Within a year, Digital Workplace Ninja — Microsoft 365 & Azure specialist. Sometimes talent just can't be held back.
Alongside Microsoft 365 and Azure, we add Google Workspace to our full portfolio. We didn't marry Microsoft. We know cloud well enough to do both.
No hero story, no "a VC saved us." Step by step, client by client. That's the whole story.
Four principles we build the stack on.
Automation beats user training
Patches, backups, monitoring and password rotation must run themselves. Relying on users to be careful is a losing strategy. Our architecture is built on the principle that mistakes shouldn't be fixed in a hurry — they shouldn't happen by design.
Predictable pricing, not hourly billing
Monthly flat fee per user. No stress over billing every minute. The client knows what they pay, we know what we get. A balanced relationship from day one.
Transparent pricing
Free 5-minute audit before any business conversation. Pricing visible to anyone — no meeting. If you don't come back after the audit, fine — you have a report and we have a clean conscience.
Architecture is often the problem.
At first glance it can look like people are the problem. So you train them — and it only works sometimes. The real issue is that the architecture has to be designed to account for human error, support productivity, and stay secure at the same time.
Who to email by situation
Seven people, each with their specialty. No call center, no "I'll transfer you."
Roman Krutina
Quotes, contracts, audits, long-term strategy. First point of contact for clients.
Lenka Krutinová
Contracts, invoicing, legal, GDPR / data protection.
Jakub Krutina
Microsoft 365 architecture, Azure tenant management, Intune policies, Defender configuration.
Jiří Cisár
Escalations, critical and serious incidents, on-premise infrastructure, vendor coordination.
Martin Malkus
User onboarding and offboarding, daily requests, end-user support.
Kačka Krutinová
Marketing, creative, brand, and copy. Everything you see here passed through her hands.
Kryštof R.
Security audits, vulnerability research, threat hunting. Passive reconnaissance, exposure analysis for Microsoft 365 and Azure tenants.
Olga S.
Web and UI design. Layouts, small interactions. Together with Kačka she shapes everything visual you see from us.
Libor Z.
Full-stack development — back-end logic, integrations, automation. Customer tooling and the internal scripts that keep our automation running.
Your first 14 days with us
No fog. Specific milestones, specific outputs. If something's slipping, we tell you — we don't stay silent.
30-minute intro call
No deck, no slides. Just questions about what you're solving. If we don't have the right solution for you, we'll say so openly. If we're a good fit, we'll suggest a path forward.
Free technical audit
External scan + Microsoft 365 and on-premise analysis with your sign-off (read-only). We surface risks, weak spots, and quick wins.
Quote and scope of services
Specific numbers. Specific scope. No "we'll see later." You sign or you walk — no hard feelings on our side.
Pilot or full kick-off
Pilot deployment on 5 devices (quick proof it works), or a full kick-off. Depends on company size.
What we usually get asked
If something's missing, let us know — we'll reply directly and add it here.
How much does the 30-minute intro call cost?
I already have a vendor. Can you give a second opinion?
Do you respond outside business hours?
Do you travel to clients outside Prague?
How fast can you actually start?
What if we don't click on the first call?
4.96/5 from 24 Google reviews.
"Our company had the privilege to work with ICT-GROUP and we have to say we were extremely satisfied. The firm provided us with complete IT services."
"ICT-GROUP is a team of professionals — they have always helped us with our IT problems and found optimal solutions tailored to our needs. We can only recommend them."
"I met ICT-GROUP via their CEO Mr Krutina on a business club. Roman is a trustworthy person and very competent."
"Fair and flexible IT firm with a portfolio of modern solutions."
"Working with ICT-GROUP has been excellent. They always find a solution at a fair price."
"Professional service, fair price. We've been working with them long-term."
Roman on Martin Hurych's IT security podcast.
When we're invited as experts, we speak plainly. About what actually protects companies and what's just marketing noise. No technical jargon.
IT security for non-experts
A practical guide to IT security for companies without an in-house security team. What actually helps and what's just a sales pitch.
Free online IT & security audit. No meeting needed.
Run your own security check in 5 minutes. Your IT person doesn't have to know. If you find issues, you can hand them the report. Your call.
- Genuinely free. No paywall.
- No meeting needed. Online anytime, anywhere.
- Run it yourself. Self-service.
- Your data stays yours.